Frequently Asked Questions About Our Laboratory Services FAQ Physicians: How do I open an account with ATVIVO? Please contact us directly (contact form) to discuss your laboratory requirements. Do you offer EMR integration? Our Laboratory Information System is capable to securely integrate with most EMR systems. Please contact us for more detailed information on your specific needs. What is the turn-around time for laboratory results? For our most common tests results will be available within 24 hours. Test status can be tracked through our online portal. How do you deliver results? Depending on your individual practice set-up, results are delivered through our secure physician portal, your EMR system or secure email. Results can also be delivered through fax if desired. How easy is it to reach you for test questions? Our regular team is available from 7am to 11pm Mon-Sat. For emergency questions we can be reached 24/7. Can requisition forms be customized? There are several options to customize your requisition forms, please contact us directly to discuss your specific needs. What insurance providers are you accepting? We accept NY Medicare and Medicaid as well as selected private insurance providers. We are continuously expanding our private coverage network. Please click here for the latest coverage information.